Why Is Doctor-Patient Confidentiality So Important?

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Why Is Doctor-Patient Confidentiality So Important?
Anything said within your doctor's surgery should remain between the two of you. But when can a doctor rightfully disclose personal information? And what happens if a family member is diagnosed with a condition to which you could fall prey? We discuss the principles and dilemmas involved in doctor-patient confidentiality.

The Confidentiality Principle

Doctor-patient confidentiality is simple: as a patient you have a right to complete confidentiality. Anything said within the confines of a clinic surgery, or treatment room becomes protected under the UK GDPR and Data Protection Act 2018. This includes the fact that you were even there. Doctors have no right to supply anyone, even close family members, with your medical records or information. Mothers cannot obtain information on their children (without their consent) and doctors have no obligation to inform parents about teen pregnancies either. Privacy is an important issue.

"Many young people mistakenly believe that after they've been to the doctor for contraception, a sexually transmitted infection check or a pregnancy test, the first thing the doctor will do is phone their parents," says Dr Rob Hicks (BBC). "This isn't true. The doctor can't break her confidentiality."

Doctor-patient confidentiality means that everything a patient says and asks of the doctor remains completely secret. Your diagnosis and prescription will, however, be noted on your medical records (see our article on Medical Records for more information).

In order to give you an effective treatment, your medical records might also be shared between healthcare professionals; but the information is usually non-identifiable, unless it is being passed to a specialist for consultation. It is assumed that you permit this type of disclosure, so patient consent isn't explicitly sought. However, if you do not want your information shared with anybody at all, you have the right to request this: your doctor will make you aware of the implications (fewer treatment options, and so on)but respect your privacy.

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Exceptions to the Rule

Patients are occasionally asked to consent to the disclosure of their information, but this would usually be for the purposes of research or case studies. For the sake of privacy, doctors must be clear about the nature and scope of the disclosure before patients sign their consent.

Without explicit consent, patient confidentiality can be breached for any of the following reasons:

  • If there are reasonable grounds (to protect the patient, their family, or community)

  • If it is considered democratically necessary (particularly where it might affect others)

  • If it is proportionate to the need.

These clauses are designed to protect people who could suffer from non-disclosure: for example, a doctor might inform a patient's partner that (s)he has HIV, or (s)he might pass on information that prevents an unfit patient from driving. It would be necessary for any health professional to seek approval before making a decision on such disclosure.

The Health Secretary sparked debate recently when she expressed concern for the Muslim women in her constituency who were unable to trust their GPs. Patricia Hewitt told a magazine that Muslim women had spoken to her at length about the privacy problems with living in a close-knit community where nothing was secret. Although many Muslim and non-Muslim GPs leapt to defend the profession, it was acknowledged that close communities, made up of networks of extended families, often fail on privacy issues.

Your situation may be slightly different. ask a question below ↓ and our editorial team will reply with our advice.

More About Doctor-Patient Confidentiality

Make sure you read our articles about Genetic Privacy, NHS Privacy, and Your Medical Records. The Department of Health's Code of Practice for healthcare professionals and GPs is available online.

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Ask Your Privacy a Question
Jayne 02/07/2019 at 11:12 pm
Hello, My Local Authority rang my GP surgery saying I had threatened the council and housing and government, leaving them all feeling vulnerable. I made no such threat, and neither would I, but this now forms part of my patient record. I have written a complaint to my local authority to provide evidence of my making such a threat but in the meantime, I would like to know if my GP surgery has breached my Human Rights and also their Duty of Care / Patient Confidentiality as the local authority also wanted to know my diagnosis and my GP surgery told them without my Consent. What can I do? Thank you.
Esther 28/04/2019 at 2:44 pm
Am just wantig to know if i have the right to take a family member into a meeting with my drug councilor with me which i am wanting to do, what do i say if she says no
Mimi 26/11/2018 at 9:12 am
I have just called my GP to discuss an appointment and to my shock the receptionist accessed my medical records (or at least part of them it seemed) to discuss my appointment! Is this right. i gave no permission for anyone outside my Dr to access my records!?
none 03/11/2018 at 11:27 am
I was recently seen by a gynaecologist. My estranged husband was with me and I askewd to see the Dr. privately. After two emails about my condition, which had to pass through the Dr secretary. The doctor called my husband directly, without my permission and never attempted to speak with me directly. I think this is highly unethical and maybe even unlawful. Has anyone else experienced anything like this. I am so incredibly hurt, angry and demeaned. I am wondering if I should report this doctor.
Patient 03/10/2018 at 5:38 pm
At my local surgery the doctors have instructed the receptionists to ask the reason you wish to see a doctor, and have been told they may refuse an appointment if you decline to tell them. Apart from other patients in the surgery being able to hear what they repeat, and my name, I'm not sure this is legal, am I right?
Laylay 10/01/2018 at 12:02 am
Hi. My sister works as the manager receptionist at my doctors surgery. Recently i gave some forms in to book my travel vaccinations and she came across them. Me going on holiday is a big issue in the family for some reasons. However that evening she rang me up to have a go at me about them. Now i think she will tell my parents and family about this too when I've told her i don't want anyone knowing. Is she allowed to do this? I also need to get the pill from my doctor but im scared if she finds out she will tell family and it will be a big deal. Wat do i do?
Tess 16/11/2017 at 10:52 pm
I have done a witness statement for my former nurse who left my Gp practice and has gone to tribunal. My Gp has been informed that I have put a statement on behalf as support. My Gp has now released my Gp appointments for the last 18 months with my full personal details to solicitors Without my consent.
Mac Editor 18/09/2017 at 3:45 pm
@Miky - you're usually asked whether you would be prepared to speak to a student doctor, or if a student doctor can be present. I'd speak to the doc's surgery. But still regardless everything is still confidential.
Miky 17/09/2017 at 9:20 pm
My wife went to see a doctor with me. When we arrived in the surgery a gentleman setting greeted us and said is student. I kept quiet. My wife begun to tell him that why she was there. He said he doesn't know anything about it and called reception, receptions called a doctor who turn up after 20minutes. We started all over again, why she had appointment to see a doctor. Is our privacy have been compromised? Were we treated fairly?
YourPrivacy Editor 10/08/2017 at 2:56 pm
You could contact ACAS, who will inform you whether you may have any claim for unfair dismissal.
Spick 10/08/2017 at 5:02 am
My doctor rang my boss without concent and due to this phone call I no longer have a job what do I do?
SS Editor 01/03/2017 at 2:45 pm
@Superman - you would have to complain directly to your GP practice about this.
Superman 01/03/2017 at 9:02 am
Hi I am under a doctor for my medication and the resptionist rang my mother and said information that I didn't want her to know she rang my mother while she was working I am not happy about this can sum one point me in the right direction please has to who I would have to contact pleas kind regards
Fatty patty 12/10/2016 at 8:18 pm
My manager is seeing same consultant as me and is very nosey can she mention me and my condition to the consultant and will
He tell her about me or is he not allowed to
Robbie 22/08/2016 at 8:44 am
I understand the receptionist need to prioritise the same day app.. how ever when it takes me nearlly three weeks to book appoitment, why do they need to know then..? When it takes the receptionist ten days after a blood test, to write a letter to say theres a concern with the reusults, have the test repeated again.., my condition could cause something serious with my health in ten days..why trust them with confidentiality??
YourPrivacy Editor 03/09/2015 at 10:28 am
The DVLA has power under the Road Traffic Act 1988 to revoke driving licences on medical grounds such as epilepsy, mental disorder, fainting and in addition dependency on alcohol or illegal drugs. This may follow a conviction for a motoring offence, such as drink driving, but I'm afraid there doesn't have to be a motoring offence involved, it merely has to be that his GP feels he is unfit to drive and could be a danger on the roads. You can appeal against the revocation, however if this is refused then it would have to be taken through the Magistrates Court. I hope this helps.
mandiecb 02/09/2015 at 6:48 pm
Hi
My partner went to the doctors for a check up, he told the doctor he smoked canabis most nights after work in his garden, she has referred him to a drug counseller, she has also to social services and the dvla. I have received a visit from the family support team and everything is fine with them. He attended his drug counselling session and did a drug test and tested negative as he has given up 5 weeks ago. We recived a letter today saying his licence has been revoked and he can't drive as of today, I'm fuming can the doctor divulge this information? My partner works all over the country and now will have to give up his job. I don't understand pls can someone advice me x
YourPrivacy Editor 28/04/2015 at 12:28 pm
@KEW - as specified in the article, mothers cannot obtain information on their children (without their consent) as privacy is an important issue. Neither should personal information be divulged. Have you taken this up with the surgery directly? This is something you should do in the first instance, and you can at the same time ask what your options are under these circumstances.
KEW 25/04/2015 at 4:27 pm
I am sure a practice nurse at my GP's surgery has broken patient confidentiality by ringing my mother about a smear test. I am 31 years old not underage. Does a nurse have the right to do this?
mason 12/12/2014 at 11:58 am
I have club feet and i wanted to know if i can get rid of the condition on my medical records thanks
Show All 29 Questions

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